PRIVACY POLICY
This privacy policy applies between you, the User of this Website and Valerie Taylor-Walker trading as Earlsfield Hypnotherapy, the owner and provider of this Website. Valerie Taylor-Walker trading as Earlsfield Hypnotherapy takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found below.
Please read this privacy policy carefully.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data
: Collectively all information that you submit to Valerie Taylor-Walker trading as Earlsfield Hypnotherapy via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Data Protection Laws
: any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPR: The UK General Data Protection Regulation;
Valerie Taylor-Walker trading as Earlsfield Hypnotherapy We or us: Valerie Taylor-Walker trading as Earlsfield Hypnotherapy of 177 Burntwood Lane, London, SW17 0AL;
User or you : any third party that accesses the Website and is not either (i) employed by Valerie Taylor-Walker trading as Earlsfield Hypnotherapy and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Valerie Taylor-Walker trading as Earlsfield Hypnotherapy and accessing the Website in connection with the provision of such services; and
Website: the website that you are currently using, www.earlsfieldhypnotherapy.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules
or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
f.. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of Valerie Taylor-Walker trading as Earlsfield Hypnotherapy and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Valerie Taylor-Walker trading as Earlsfield Hypnotherapy is the "data controller". This means that Valerie Taylor-Walker trading as Earlsfield Hypnotherapy determines the purposes for which, and the manner in which, your Data is processed.
Data collected
5.We may collect the following Data, which includes personal Data, from you: a. name;
b. date of birth;
c. gender;
d. contact Information such as email addresses and telephone numbers;
e. current medical treatment
in each case, in accordance with this privacy policy.
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you ;
and
b. data is collected automatically.
Data that is given to us by you
7.Valerie Taylor-Walker trading as Earlsfield Hypnotherapy will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you elect to receive marketing communications from us;
d. when you use our services;
In each case, in accordance with this privacy policy.
Data that is collected automatically
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make
improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
In each case, in accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
11. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Keeping Data secure
12.We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. Any personal identifiable data that we collect from you is stored on paper in a secure cabinet, and held separately from you name and contact details, or on a password protected computer or password protected phone.
The purpose of this data is to provide easy access to your case notes for use in planning or during treatment sessions while fulfilling our agreed commitment to you. This data may also be used to develop strategies and improve our services for other clients.
Our lawful basis to collect, process and hold data is by consent of the data subject. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet and email is not completely secure. Although we will do my best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once I have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
13. We use management software which is certified to ISO 27001. This family of standards helps us manage your Data
and keep it secure.
14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect
any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this
e-mail address: val@earlsfieldhypnotherapy.co.uk.
15. If you want detailed information from Get Safe Online on how to protect your information and your computers and
devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org.
Get Safe Online is supported by HM Government and leading businesses.
Disclosure of your information
16. We will not share your confidential personal identifiable information with any third parties unless we are instructed or permitted to do so by you or we are required to do so by law or in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or a court order. As part of the National Council of Hypnotherapy's code of practice which e are obliged to adhere to as a hypnotherapist, some of the information taken in the notes or sessions will be invigilated by a professional hypnotherapy supervisor from time to time. This information will not include any personal or identifying information and remains anonymous.
Data retention
17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
Clients (those who have received paid for services with us):
All data may be stored indefinitely but will not be stored for a period of less than 6 years from the date of the client’s last visit or, if the client is a child, until his or her 25th birthday, or 26th birthday if the client was 17 when the treatment ended, for the following reasons:
- To provide continuity of service to clients who return for future treatments
- To fulfil legal obligations should case notes be required by a court of law
Enquiries (those who have contacted us and have not paid for services):
All personal identifiable and contact data to be stored for 1 year, allowing enquiry sufficient time to make a decision without pressure. If after the initial 12 months the enquiry does not become a client then the data will be erased within the next 12 months.
18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
19.You have the following rights in relation to your Data:
a. Right to access - the right to request
(i) copies of the information we hold about you at any time, or
(ii) that we modify, update or delete such information.
If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we
can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
However, please note that these rights are not absolute, and may be subject to my own legitimate interests and regulatory requirements.
20.. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: val@earlsfieldhypnotherapy.co.uk.
21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Minors
24. I understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall I allow use of my services by minors without prior consent or authorisation by a parent or legal guardian. I do not knowingly collect personal Information from minors. If a parent or guardian becomes aware that his or her child has provided me with personal Information without their consent, he or she should contact me at val@earlsfieldhypnotherapy.co.uk or by telephone on 07548 396 014.
General
25. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
26 If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
27. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
28 This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
29 .Valerie Taylor-Walker trading as Earlsfield Hypnotherapy reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact Valerie Taylor-Walker trading as Earlsfield Hypnotherapy by email at val@earlsfieldhypnotherapy. co.uk.
Attribution
30. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en). 06 May 2021
Cookies Policy
This website uses cookies to better your user experience while visiting the website. It also collects cookies on behalf of the social media platforms such as Facebook and Twitter. As required by the GDPR data legislation, this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of or saving of cookies on their device. If you choose to share information from this site using a social media button, you do so at your own discretion and accept that doing so may publish content to your social media profile feed or page.
Cookies are simple yet files that are saved on your device via your web browser. They contain small amounts of information about your use of the website and interactions. This allows the website, through its server to provide you with a tailored experience when using this website.
You can refuse the use and saving of cookies from this website onto your devices hard drive by taking the necessary steps within your web browser's security settings in order to block all cookies or use the cookie control system if available on your first visit.
When you visit this website, a third party service called Google Analytics collects standard internet log information and details of visitor behaviour patterns. This is to identify things such as the number of visitors to my site and which pages are looked at. This information is only processed in a way which does not reveal your identity.
Terms and Conditions
NAME:
AGREED DATE OF FIRST CONSULTATION:
Please read all these terms and conditions.
As I can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not
Application
1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). I am Valerie Taylor-Walker trading as Earlsfield Hypnotherapy of 177 Burntwood Lane, London, SW17 0AL with email address val@earlsfieldhypnotherapy.co.uk. Telephone: 07590497208.
2. These are the terms on which I sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and conditions. You can only purchase the Service from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
3. Me or I or Supplier means Valerie Taylor-Walker, Clinical Hypnotherapist, owner and operator of this Website and the therapist performing the services listed on this Website;
4. You or Consumer or Client means the individual accepting these terms and conditions and the one using these Services and is acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
5. Contract means the legally-binding agreement between you and me for the supply of the Services;
6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
7. Order means the Customer’s Order or Booking for the Services from the Supplier as submitted following the step-by-step process set out on the Website, by email or over the telephone;
8. Privacy Policy means the terms which set out how we will deal with confidential and personal information received;
Services
9. The description of the Services is as set out in the Website, leaflets or other forms of advertisement. Any description is for illustrative purposes only.
10. All Services which appear on the Website are subject to availability.
11. I can make changes to the Services which are necessary to comply with any applicable law or safety requirement. I will notify you of these changes.
12. I reserve the right to change my fees for Sessions at any time. I will notify you by email giving you at least 48 hours’ notice prior to any pre-booked session.
13. All Sessions are held on a one-to-one basis and are face to face at my premises at 177 Burntwood Lane, London SW17 0AL or online over Zoom
14. The number of Sessions required vary from person to person. Whilst I might suggest a number of Sessions based on experience, this is for guidance only and there is no obligation on your part, or recommendation by me, to book a particular number of Sessions in advance.
15. The normal duration of each session is approximately 50 minutes to 1 hour, with the initial Session being 90 minutes, although I reserve the right to amend that time for therapeutic reasons. The normal duration of the Stop Smoking Programme is up to 120 minutes. Regardless of duration, the fee will remain the same.
Client responsibilities
16. In the case of Services made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
17. Failure to comply with the above is a Client’s default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, I can terminate the Contract with immediate effect on written notice to you.
18. It is a requirement for therapy, that all Clients complete a consultation form prior to the first appointment. This will include your name, date of birth, contact details, emergency phone number, symptom/s and any relevant medical history or medication. Failure to complete the form to a reasonable standard and in advance of therapy will result in the appointment being cancelled and a 50% fee charged.
19. Clients must not be under the influence of alcohol or non prescribed medication when attending an appointment or the Session will not take place and the full fee will be charged.
20. All materials and recordings provided are for your personal use only and must not be shared or distributed in any way.
Personal information
21. I retain and use all information strictly under the Privacy Policy
22. I may contact you by using email or other electronic communication methods and by pre-paid post and you expressly agree to this
Basis of Sale
23. The description of the Services in my Website does not constitute a contractual offer to sell the Services. When a Booking has been submitted on the Website or by email or telephone, I can reject it for any reason, although I will try to tell you the reason without delay.
24. The Booking process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
25. A Contract will be formed for the Services ordered only when you receive an email from me confirming the Order (Booking Confirmation). You must ensure that the Booking Confirmation is complete and accurate and inform me immediately of any errors. I am not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to me giving you confirmation of the Booking Confirmation within a reasonable time after making the Contract, but in any event before performance begins of any of the Services.
26. I am unable to offer any guarantees as to the outcome of any therapy. Therapy is a collaborative approach and relies on the commitment and motivation of the individual client to work with me. I can, however, guarantee to work with you to the best of my ability and skills to help you achieve the outcome you desire within the shortest time possible.
27. Hypnotherapy and associated techniques are complimentary therapies and are not a substitute for conventional medical treatment. If you are currently undergoing any medical treatment, you should inform your doctor of your intention to seek hypnotherapy.
Website
28. All content on my website is protected by copyright © and may not be copied, adapted, altered or distributed in any way without my written consent.
29. I cannot guarantee that the content of my Website is always accurate or up to date or will be free of errors or omissions.
30. Any links that I provide to other websites are for information only. I am not responsible for the content of those websites or for any loss or damage suffered by you as a result of you taking any action from these external sites.
Fees and Payment
31. The fees (Fees) for the Services and any other charges are that set out on the Website at the date I accept the Order or such other price as we may agree in writing. Prices for the Services may be calculated on a fixed price or on a standard hour rate basis.
32. You must pay in full prior to each appointment via bank transfer to the following account:
Account Name: Valerie Taylor-Walker
Account Number : 39182452
Sort Code : 602406
You may also pay by submitting your credit or debit card details with your Order and I can take payment immediately or otherwise before delivery of the Services. If a deposit of 50% has been agreed and paid to secure the appointment, the balance is due either at least 2 days; prior to the appointment or by credit card at the start of the appointment. All payments must be made in pound sterling (GBP)
Right to Cancel
33. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason and receive a full refund, under the Consumer Contracts Regulation 2013.
34. The cancellation period will expire after 14 days from the day the Contract was entered into.
35. In accordance with regulation 36 of the Consumer Contracts Regulations 2013, if you choose to commence Services immediately (or within those 14 days) you subsequently waive your right to cancel within the 14 day period and your right to a full refund. The Cancellation period expires 24 hours before the start of your appointment.
36. If you book an appointment that will begin within the next 24 hours, you waive the right to change your mind or cancel this service.
37. If appointments are missed, for whatever reason, you will be charged in full for the missed appointment. This is because costs have been incurred and my time and resources have been exclusively set aside for you prior to your appointment.
38. To exercise the right to cancel, you must inform me of your decision to cancel this Contract by a clear statement setting out your decision, for example by letter sent by post or email. You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
39. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on my Website www.earlsfieldhypnotherapy.co.uk. If you use this option, I will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium
Effects of cancellation in the cancellation period
40. Except as set out below, if you cancel this Order, we will reimburse to you all payments received from you for this Order
Payment for Services commenced during the cancellation period
41. Where a service is supplied (being part of the Service) before the end of the cancellation period in
response to your express request to do so, you must pay an amount for the supply of the service for the
period for which it is supplied, ending with the time when we are informed of your decision to cancel the Contract. This amount is in proportion to what has been supplied in comparison with the full coverage
of the Contract. This amount is to be calculated on the basis of the total price agreed in the Contract or,
if the total price were to be excessive, on the basis of the market value of the service that has been
supplied, calculated by comparing prices for equivalent services supplied by other therapists. You will
bear no cost for supply of that service, in full or in part, in this cancellation period if that service is not
supplied in response to such a request.
42. I will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You will need to provide me with your bank or credit card details as these are not hold these on file.
43. If I need to cancel the booking or are unexpectedly delayed, you will be offered a full refund or the option of rescheduling the booking.
44. For the purposes of these Cancellation Rights, these words have the following meanings:
Distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
Conformity
45. We will supply the Services with reasonable skill and care
46. In relation to the Services, anything I say or write to you is a term of the Contract (which I must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by me on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).
Duration, termination and suspension
47. The Contract continues as long as it takes me to perform the Services.
48. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
a. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
b. is subject to any step towards its bankruptcy or liquidation
49. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.
Circumstances beyond the control of either party
50. In the event of any failure by a party because of something beyond its reasonable control:
a. the party will advise the other party as soon as reasonably practicable; and
b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to the right to cancel below.
Privacy
51. Your privacy is critical to me. I respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
52. These Terms and Conditions should be read alongside, and are in addition to my policies, including my privacy policy (www.earlsfieldhypnotherapy.co.uk/privacy) and cookies policy (www.earlsfieldhypnotherapy.co.uk/cookies).
53. For the purposes of these Terms and Conditions:
a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
b. 'GDPR' means the UK General Data Protection Regulation.
c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.
54. I am a Data Controller of the Personal Data I Process in providing the Services to you.
55. Where you supply Personal Data to me so I can provide Services and Goods to you, and I Process that Personal Data in the course of providing the Services and Goods to you, I will comply with my obligations imposed by the Data Protection Laws:
a. before or at the time of collecting Personal Data, I will identify the purposes for which information is being collected;
b. I will only Process Personal Data for the purposes identified;
c. I will respect your rights in relation to your Personal Data; and
d. I will implement technical and organisational measures to ensure your Personal Data is secure.
56. For any enquiries or complaints regarding data privacy, you can e-mail: val@earlsfieldhypnotherapy.co.uk.
Excluding liability
57. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, I am not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer - because I believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.
Governing law, jurisdiction and complaints
58. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
59. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
60. My hope is for you to be happy with the Services I provide. In the event of any dispute, please discuss this with me. My telephone number is 07590 4972 08 or email me at val@earlsfieldhypnotherapy.co.uk. If you feel unable to do so or do not receive satisfactory resolution, then you have the right to complain to my professional body, the National Council for Hypnotherapy (NCH) at standards@hypnotherapists.org.uk
61. I aim to follow these codes of conduct, copies of which you can obtain as follows: Code of Ethical Conduct and Performance available from www.hypnotherapists.org.uk/about-nch/code-of-ethics/
www.cnhc.org.uk/sites/default/files/Downloads/CodeofConductEthicsandPerformance_Nov2019.pdf
Attribution
62. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).
Model cancellation Form
To Valerie Taylor-Walker trading as Earlsfield Hypnotherapy
177 Burntwood Lane London SW17 0AL
Email address: val@earlsfieldhypnotherapy.co.uk
Telephone number: 07590497208
I hereby give notice that I cancel my contract for the hypnotherapy session, booked for
Date: __________________________________ Time: ___________________________
Date booking was confirmed : _____________________________
Name of Client: _______________________________________
Address of Client ______________________________________
__________________________________________________
Signature of Client (only if this form is notified on paper)
Date